We are seeking a seasoned Salesforce & Veeva CRM Consultant with strong experience across Life Sciences CRM platforms including Veeva Commercial (CRM) , Veeva Medical (MedComms/MedInquiry) , Salesforce Marketing Cloud , and Salesforce Health Cloud . The ideal consultant understands the end-to-end commercial and medical operations ecosystem, CRM workflows, data integration, regulatory compliance, and omnichannel engagement for Pharma/BioTech customers.
You'll collaborate closely with business stakeholders, IT teams, and vendor partners to enhance user experience, streamline field force effectiveness, and ensure compliant customer interactions.
Key ResponsibilitiesTranslate business requirements into Salesforce/Veeva CRM design and configuration solutions
Implement and support Veeva Commercial CRM for sales and field medical teams
Configure and optimize Veeva Medical modules including MedComms, MedInquiry, and Medical Affairs workflows
Lead enhancement and campaign automation initiatives in Salesforce Marketing Cloud
Implement patient/care-journey workflows in Salesforce Health Cloud
Conduct system testing, validation, and UAT coordination in regulated environments
Design system integrations with MDM, Data Warehouses, and digital engagement platforms
Maintain documentation including design specs, data flows, test scripts, and SOPs
Support release management, end-user training, troubleshooting, and production support
Ensure 21 CFR Part 11 , GxP , and data privacy compliance (HIPAA/PII where applicable)
5+ years Salesforce / Veeva CRM functional/technical experience
Hands-on configuration expertise with:
Veeva Commercial CRM
Veeva Medical (MedComms/MedInquiry)
Salesforce Marketing Cloud
Salesforce Health Cloud
Strong understanding of Pharma/BioTech commercial, medical, and patient engagement processes
Experience working in validated/regulated environments
Proficiency with requirement gathering, CPQ/CLM familiarity a plus
Knowledge of data models: HCP/HCO, customer master, consent & subscription management
Experience integrating with data pipelines, MDM tools (Reltio, Veeva Network, etc.), and omnichannel platforms
Certifications preferred:
Salesforce Admin / Consultant certs
Veeva CRM / Medical certified (if applicable)
Salesforce Admin / Consultant certifications
Veeva CRM or Veeva Medical certifications (added advantage)
Experience with Salesforce Service Cloud , Field Service , or Patient Support tools
Exposure to AI-driven engagement , NLP, and analytics platforms
Pharma Martech knowledge (approved email, CLM, content management)
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