Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide high-access emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Volunteer Coordinator’s primary duty will be to promote, organize, and supervise volunteers and volunteer activities for the agency. This includes coordinating volunteers and providing assistance to the individual programs/services on recruiting volunteers and developing specific job assignments/descriptions for volunteers. In addition, this person will develop and provide training for volunteers who serve in ongoing volunteer positions and build and maintain a database for enrolling and tracking volunteers and the time/goods donated to the agency.  

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Positions Available
1

Locations
Gail Miller Resource Center (GMRC)
242 W Paramount Ave, SLC, UT 84115

Shift
40 Hours / Week  Monday-Friday 9AM-5PM

Reports to
Volunteer Program Supervisor 

Position Status
Full-Time

Grade, Starting Rate
Grade 6, $18.90

FLSA Status
Non-Exempt

JOB DUTIES AND RESPONSIBILITIES
Coordinating Volunteers  

• Recruit, hire, train, and supervise volunteers for agency programs.
• Supervise special project volunteers, including organizing and cleaning projects.
• Use volunteer database to record enrollment of volunteers and track their hours of donated time or their contribution to the agency.
• Prepare and distribute a report of volunteer activities and hours on a monthly basis.
• Coordinate, organize and facilitate large scale volunteer groups (50 volunteers +) both at our three shelter locations and at our housing locations.
• Work with agency program directors and staff to identify volunteer positions and to enroll volunteers recruited by other staff in the agency.
• Supervise dozens of volunteers daily, including volunteers serving meals to shelter guests.
• Actively supervise and engage with volunteers during meal times. Coordinate with Kitchen Manager.
• Address any disciplinary issues regarding volunteers.
• Provide initial orientation to the agency for all volunteers.   

Community Networking  

• Act as the organization representative for in-kind donation needs and questions.    
• Speak publicly to a variety of groups about The Road Home and our mission.  
• Coordinate, organize and facilitate tours of shelter facility including tours for business organizations, churches, clubs, etc.   
• Handle a variety of situations with representatives of the media, elected officials, community groups and others.   
• Coordinate and supervise all agency Eagle Scout projects and court mandated volunteers. 
• Serve on the Services Committee, connecting committee members to meaningful volunteer activities.   
• Work with Development Office on community relations as appropriate.   
• Coordinate in-kind donation drives for agency and events.   

Promoting Best Practice  

• Demonstrates awareness and desire to understand diverse populations  
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation   
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline  

*Other duties as assigned  

Education and Experience  

• Lived, work or volunteer experience preferred or a degree in a related field   
• Experience working or volunteering with diverse populations   
• 2 years in community service and/or other role requiring interaction with various publics, staff and volunteers preferred.  

Required Skills and Abilities

• Written and oral ability to communicate the role and work of the agency to many segments of the community.   
• Knowledge of volunteerism including needs and expectations of all agency programs.   
• Intermediate computer input and word processing skills.   
• Ability to quickly learn and use a variety of computer programs, websites and applications including Microsoft Word, Excel, PowerPoint, Client Track (HIMIS), Asana, Canva (creating/editing flyers), Galaxy Digital and other fundraising/volunteer management databases, Background Screening Platforms, Outlook Calendar, etc.   
• Time Management skills: ability to read and respond to emails within 24 hours, ability to keep an accurate calendar, ability to confirm and post events and info on time, ability to balance administrative and in-person tasks. 
• Ability to speak publicly to a variety of groups about the agency.    
• Ability to handle a variety of situations with representatives of the media, elected officials, community groups and others.   
• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.   
• Knowledge of community resources and the ability to elicit support for the agency's programs.     
• Ability to plan and implement training for volunteers.   
• Ability to supervise volunteer personnel and evaluate their contribution to the agency.   
• Willingness to learn, adapt, and be flexible.   
• Must have valid food handler’s permit.   
• Ability to pass a pre-employment drug screen and background check.   

Must pass a pre-employment background check and drug screen.  

Physical and Equipment Requirements  

• Ability to lift 25 pounds.   
• Ability to stand and walk for at least an hour at a time.  
• Ability to drive a vehicle.

Job Tags

Ongoing contract, Full time, Temporary work, Part time, Work at office, Work visa, Monday to Friday, Flexible hours, Shift work,

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