Job Description

Description:

Join a mission-driven organization that believes housing is the foundation for opportunity. As a Site Manager on our Asset Management team, you'll ensure our properties are places where residents can thrive. You'll play a key role in strengthening our community!

JOB PURPOSE

The Site Manager is a key member of Lacasa’s property management team, responsible for the efficient, ethical, and financially sound operation of assigned residential communities. This role blends strong administrative, financial, and compliance responsibilities with a tenant-focused approach to maintain high occupancy, excellent customer service, and property performance. The Site Manager is accountable for lease-up, recertification, compliance with IHCDA, HUD and LIHTC program requirements, as well as Fair Housing laws and agency standards. The Site Manager works collaboratively with maintenance staff, finance team members, and other property management colleagues to ensure quality operations and a positive living environment.

Guided by Lacasa’s core values—Respect Human Dignity, Work Together, Pursue Excellence, and Build to Last—the Site Manager balances tenant relationships and efficient operations, helping to ensure our housing remains both a valuable community asset and a place our residents are proud to call home.

ESSENTIAL JOB DUTIES

Site Management & Compliance

• Oversee daily operations for assigned properties to ensure safe, compliant, and well-maintained housing environment.
• Manage the full leasing cycle: applicant screening, lease signings, move-ins/move-outs, renewals, and annual recertifications.
• Enforce lease terms and uphold Lacasa’s zero-delinquency policy; maintain rent delinquencies below 1% of leased rent potential.
• Collect rent, record payments, and follow Lacasa’s cash handling procedures, including deposits as required.
• Maintain accurate, organized, and audit-ready resident files in compliance with appropriate LIHTC, IHCDA, HUD, and internal standards.
• Monitor and report on unit eligibility and occupancy for LIHTC and HUD-funded units, ensuring 100% compliance and timely documentation.
• Ensure compliance with Fair Housing laws, income eligibility requirements, and reasonable accommodation protocols.
• Conduct and document regular property and unit inspections to maintain habitability, curb appeal, and safety. Coordinate routine and emergency repairs, unit turns, and capital improvements with the Maintenance team.
• Prepare necessary documentation and represent Lacasa in eviction proceedings at small claims court when required.

Resident Services & Communication

• Forster a respectful and inclusive community atmosphere that supports tenant retention and satisfaction.
• Communicate clearly and professionally with residents regarding policies, procedures and maintenance schedules, and lease obligations.
• Provide excellent customer service to all current and prospective residents, responding promptly and respectfully to concerns and complaints

Cross-Functional Collaboration

• Collaborate with internal departments—including Maintenance and Finance —to ensure property operations align with organizational goals.
• Refer residents to the Tenant Resource Navigator for access to community services and other community support available.
• Refer eligible tenants to the Financial Empowerment Center for housing counseling, financial coaching, or participation in Master It classes, as appropriate.
• Attend and participate in internal meetings with staff to communicate and coordinate efforts to bring assigned units in alignment to Lacasa’s strategies.
• Maintain consistent, professional communication with colleagues and community stakeholders while demonstrating and upholding Lacasa’s core values.

Other Expectations

• Participate in professional development and training opportunities as requested by supervisor.
• Attend Lacasa’s annual meeting and monthly all-staff meetings.
• Represent property management in community and partner meetings as requested by supervisor.

QUALIFICATIONS

Education

Associate or bachelor’s degree in business, social work, public administration, or related field. A combination of acceptable education and experience that has provided the necessary knowledge and skills to fulfill the requirements of this position may be considered, which included exercise of initiative, attention to detail, and independent judgment.

Experience

• 2+ years of experience in residential property management or affordable housing.
• Knowledge of HUD regulations, LIHTC program, Fair Housing laws, and leasing practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficiency in Yardi or similar property management software.
• Experience managing budgets and driving NOI performance.
• Bilingual (English/Spanish) a plus.

Performance Factors

• Strong communication, organizational, and problem-solving skills.
• Ability to work independently, manage multiple units, and prioritize tasks effectively.
• Experience managing budgets and improving net operating income (NOI).
• Demonstrated ability to engage respectfully with tenants from diverse cultures and backgrounds.
• Commitment to equity and serving potentially vulnerable populations with dignity.
• Proven ability to maintain accurate documentation and ensure compliance with LIHTC and HUD program requirements, including income eligibility, lease-up, and recertification timelines.
• Proficiency in Yardi and timely and accurate data entry to support compliance, reporting and operational efficiency.
• Familiarity with Indiana landlord-tenant law and Elkhart County community resources.
• Possession of, or ability to obtain, a Fair Housing or Certified Occupancy Specialist (COS) credential.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Full-time, 40 hours/week (Monday–Friday) with occasional evening or weekend hours for tenant meetings, emergencies or inspections.
• Work is primarily office-based with regular on-site visits residential properties.
• May require travel between Goshen and Elkhart, with occasional travel for training; valid driver’s license and reliable transportation required (mileage reimbursement provided).
• Duties include periods of sitting, standing, walking, climbing stairs, and occasionally lifting or moving items up to 10 pounds.
• Frequent computer use required.
• Tolerates moderate office noise typical of a workspace with multiple offices and staff.
• Requires emotional resilience, discretion, and the ability to maintain a calm and professional demeanor in high-stress or unpredictable situations.
• Regular interaction with individuals from diverse cultural backgrounds.
• Work is fast-paced and involves prioritizing multiple competing deadlines and needs while maintaining a high level of accuracy and empathy.

DISCLAIMER: Specific duties and responsibilities may vary depending on program needs without changing the nature of the scope of this position or level of responsibility and they may change with or without notice. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Lacasa is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive environment for all employees.

If you require a reasonable accommodation during any part of the application or hiring process, please contact us at HR@lacasainc.net. Requests for accommodation will be considered on a case-by-case basis in accordance with the Americans with Disabilities Act (ADA) and applicable local, state, and federal laws.

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