Job Description

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please  to  open the examination bulletin and follow the instructions on “How to apply”.

The examination is a separate process from applying for this vacancy.  Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.   

Under the general direction of the Program and Project Supervisor (PPS), the incumbent serves in a lead capacity to support management in the planning, coordination, and oversight of key Transportation Licensing subprograms. These subprograms include, but are not limited to: customer service, website management, insurance, vehicle safety, driver safety, user fees, Public Records Act requests, controlled substance and alcohol testing, and database operations.

The incumbent engages with internal stakeholders such as Commissioners, Transportation Enforcement, and the Administrative Services Division as well as external stakeholders including transportation companies, insurance providers, government agencies, drug and alcohol testing providers, and the general public to address transportation-related matters. They also develop written policies, procedures, and guidance documents.

In this role, the incumbent represents the Transportation Licensing Section in discussions with regulated industry stakeholders and actively participates in workshops, conferences, and industry meetings to address emerging issues and foster stakeholder collaboration.

The incumbent reviews work products in the Transportation Licensing Section to ensure alignment with policies and standards, and promotes consistency and quality in program delivery. The incumbent also provides subject matter expertise on transportation policy and regulatory matters to leadership at the branch, division, and Commission levels, as well as to administrative law judges.

Additionally, they consult with agencies such as the California Department of Motor Vehicles, California Highway Patrol, and California airport authorities on regulatory issues and coordinates joint activities as needed.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please number your responses in the same order as the questions are listed, 1- 3. Do not consolidate your responses.

1. Describe your experience contributing to the development or implementation of a project or program. Provide a specific example that demonstrates how you supported effective performance, quality assurance, or continuous improvement.
2. Describe your experience communicating with external stakeholders such as members of the public, industry representatives, or government agencies. Provide a specific example that highlights how you effectively responded to a request or inquiry and ensured clear, professional communication.
3. Describe your experience supporting the development, improvement, or implementation of internal procedures, written guidance, documentation, or systems for a program or project. Provide a specific example of a time when you led or contributed to internal improvement efforts within an organization.

For helpful guidance on writing an effective SOQ, please see the Work4CA guide.

It is strongly encouraged to apply through your CalCareer Account at

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing .

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found a t 

Employment information on the STD 678 State Application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/2/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission

N/A

Attn: Human Resources Division

505 Van Ness Ave, Room 3008

San Francisco , CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Public Utilities Commission

N/A

Human Resources Division

505 Van Ness Ave, Room 3008

San Francisco , CA 94102

Monday - Friday Except Holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - (SOQ) is required. Please see “Special Requirements” for instructions.
• Other - Cover Letter is required:  Please submit a cover letter of not more than one typewritten page and no smaller than 11-point Arial font, single-spaced which describes how your training, experience, and education qualifies you for the position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Cody Naylor
(415) 703-4372
cody.naylor@cpuc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Coordinator
(916) 894-5799
ReasonableAccommodation@cpuc.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Job Tags

Permanent employment, Full time, Work at office, Monday to Friday,

Similar Jobs