Job Description
Job Details
Description Patient Scheduler This position will transition to a remote role once the employee is fully trained and receives management approval. Training will be completed on site at our corporate office in Warwick, RI. Summary This position is located in our corporate office in Warwick, RI. Monday- Friday 9:30AM-6:00PM Under the general supervision of the PFS Scheduling Manager/ Supervisor and according to established policies and procedures, handles scheduling calls and faxes for all RIMI locations. Reviews exam preparation, gives directions, builds patient accounts, discusses insurance, pre-authorization, eligibility and payment policies with the patient prior to the patient’s actual arrival. Interacts with the radiologists and referring physicians and staff as required. Coordinates with site managers, modality leads, reception, transcription, billing, management and other personnel at all sites to ensure the efficient operations.
Principal Duties And Responsibilities - Handle telephone calls in a timely, courteous and efficient manner; respond to questions, schedule patients.
- Understand and apply insurance pre-authorization rules and RIMI policies regarding the scheduling of exams.
- Obtain correct demographic and insurance information when scheduling the patient’s exam.
- Scan any authorizations and communicate to the Authorization staff when necessary.
- Coordinate and communicate with the radiologist and referring physician as required.
- Ensure that scheduling, patient account, insurance and other related records (information) are properly completed ensuring correct patient identification, statistical and billing information.
- Contacts patients to clarify information whenever required.
- Coordinate with, and volunteer assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
- Handle patient satisfaction calls to a sample of patients as instructed.
- Ensures that all interactions are in compliance with HIPAA, federal and state compliance regulations.
- Available as scheduled to provide scheduling duties at specified times assigned.
- Ensure proper operation of equipment at all times.
- Responsible for immediate reporting to the Supervisor of any concerns relating to equipment operation.
- Responsible for immediate reporting to the Supervisor of any concerns relating to a referring office, patient and/or employee themselves.
- Train in accordance with the department needs when PFS Assistants assign.
- Offer flexibility to ensure that there is proper staffing coverage.
- Additional duties as assigned.
Basic Knowledge - Knowledge of health insurance requirements as it relates to pre-authorization, eligibility and out-of-pocket responsibilities.
- Interpersonal skills to interact effectively with patients who may be under physical and/or emotional stress, referring physicians and staff, the radiologist, fellow employees, supplier and service representatives and any and all others who they come in contact with during the course of the business day.
- Organizational skills required by the position; analytical skills to compile and interpret data.
- Demonstrate knowledge and skill necessary to perform all job requirements.
- Ability to perform basic computer skills is required.
Education High School degree or equivalent. Knowledge of medical terminology.
Experience Medical office experience, and previous patient scheduling experience preferred.
Physical Demands To perform this job successfully an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual's competencies and customer requirements impact the actual role performed. Prolonged periods of repetitive sitting and standing at a desk and working on a computer. Must be able to perform all essential duties without restriction.
Join an award-winning organization! With 16 private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named a 7-time winner of the Healthiest Employer of RI by Providence Business News, most recently for 2023. RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag", yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.
Job Tags
Immediate start, Flexible hours, Monday to Friday,