Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Title: Business Analyst/Consultant Global HR ServiceNow

Work Location: Austin, TX, 78728

Duration: 3-6 Months

Work Type: Contract

Job Type: Hybrid

Job Description:

Position Summary:

• We are seeking a highly skilled and detail-oriented Global HR Requirements Business Analyst to support the successful redesign of ServiceNow HR Service Delivery (HRSD) across our global enterprise.

• This role will be responsible for gathering, analyzing, and documenting business requirements from stakeholders across regions, ensuring alignment with global HR processes and ServiceNow capabilities.

Key Responsibilities:

• Collaborate with global HR, IT, and business stakeholders to gather and document our HR Service Catalogue and convert to functional and non-functional requirements for ServiceNow HRSD.

• Translate complex business needs into clear, concise, and actionable global requirements and user stories.

• Ensure requirements align with global HR policies, compliance standards, and ServiceNow best practices.

• Facilitate workshops, interviews, and working sessions to elicit requirements and validate solutions.

• Work closely with ServiceNow developers, architects, and implementation partners to ensure accurate configuration and delivery.

• Assist in the development of test plans, scripts, and user acceptance testing (UAT), conducting and coordinating business UAT

• Maintain traceability of requirements throughout the project lifecycle.

• Identify and manage risks, dependencies, and change impacts related to global HR processes.

Qualifications:

Required:

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.

• 5+ years of experience in HR systems implementation, with at least 2 years focused on HR Case Management Systems ie ServiceNow, Salesforce.

• Proven experience in global requirements gathering and documentation.

• Strong understanding of HR processes (e.g., onboarding, case management, knowledge management, employee lifecycle).

• Excellent communication, facilitation, and stakeholder management skills.

• Experience working in a global, cross-functional environment.

• Strongly Preferred:

• ServiceNow HRSD knowledge / certification

Key Competencies:

• Analytical Thinking

• Attention to Detail

• Cross-Cultural Communication

• Business Process Mapping

• Change Management Awareness

• Technical Acumen with HR Systems

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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