Job Title: Automation Manager
Location: Onsite – Greater Dayton, OH (Relocation considered)
Salary: $110,000 – $140,000 + Bonus Potential + Benefits
Travel: <30% (primarily trade shows and special events)
Overview:
A leading robotics and automation solutions company is seeking a Automation Manager to lead a team of six application engineers and technical support specialists. This high-visibility position will drive the launch of a new fee-based support model while ensuring top-tier customer satisfaction through hands-on issue resolution and strategic leadership.
Key Responsibilities:
Support Revenue Model: Develop and implement a paid support structure, clearly differentiating between billable services and standard support to generate new revenue streams.
Customer Escalation Management: Take ownership of high-priority customer escalations, coordinate internal resources, and ensure timely resolution.
Client Engagement: Work closely with distributors, integrators, OEMs, and end users to drive satisfaction and long-term growth.
Operational Strategy: Design scalable support systems, implement tools to boost team efficiency, and align resource allocation with business priorities.
Team Leadership: Mentor, coach, and manage performance for a growing team. Foster a collaborative and high-performing environment.
Qualifications:
Education: Bachelor’s degree in Engineering preferred (or equivalent technical background).
Experience: Minimum 5 years in robotics or automation (field support, application engineering, or technical services).
Technical Skills: Strong knowledge of industrial robots (Yaskawa, Fanuc, or Kawasaki preferred); hands-on programming and integration experience ideal.
Leadership: Demonstrated success managing technical teams and customer escalations; experience launching or managing revenue-generating programs (e.g., paid training or onsite support).
Other: Must be adaptable, strategic, and customer-focused. No visa sponsorship available.
Why This Role:
Work directly with the executive team to shape a high-impact initiative.
Significant visibility and opportunity for advancement.
Strong internal support and a collaborative leadership team.
Rare weekend work; minimal travel.
...leaveAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.Military encouraged...
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